Rapport: The Four Ways to Read People

This book shows how to deal with difficult people by using a communication method developed from 30 years of studying high-stakes police and terrorist interrogations. The authors explain four interaction styles—Control, Capitulate, Confront, and Co-operate—and show how understanding these can help you guide any conversation, avoid conflict, and build quick rapport. Their simple approach works in everyday situations, whether you’re talking to a boss, a neighbour, or even a stubborn teenager.