Deep Listening

Why do so many conversations leave us feeling unheard? In Deep Listening, BBC journalist and coach Emily Kasriel shows how true listening—beyond surface-level exchanges—can transform relationships, leadership, and communities. Drawing on science, research, and inspiring stories, she introduces an eight-step method to listen with empathy and understanding, even in times of conflict. Both practical guide and manifesto, this book empowers readers to build stronger connections at home, at work, and across divides.